Meeting the demands of a growing small business can be difficult for business owners, particularly if they are working within tight budgets. They may not have the necessary funds to hire a full-time receptionist to answer their telephones, but the owners may not be able to handle all the phone calls they receive themselves. In order to do what is best for your business, you should consider hiring a service to answer your telephone calls.
Benefits of an Answering Service
If you are like most small business owners, you are very busy from the time you get to work until you go home for the day. If your business is growing, you may find it difficult to keep up with all the demands of your business, so hiring some out is often necessary. If you don’t have the money to pay a receptionist, you can hire a virtual one by contracting with a telephone answering service.
Never Miss Calls
Missing a telephone call will often mean losing business, because if the telephone isn’t answered in a timely manner, most people will not call back. There are too many businesses they can go to for the products and services they need, so they will simply choose another company if you don’t answer their calls. By hiring an answering service, all your business calls will be answered quickly and professionally.
No Overhead Expenses
When you hire an answering service, you just pay for what you need, and you don’t have any overhead expenses like you would if you had to hire a receptionist for your office. There is no need to pay for extra equipment or furniture when you hire an answering service. You pay for having your telephones answered during business hours and nothing more.
Convenient Message Delivery
When your telephone calls are answered, the service can either take messages for you or direct calls to another telephone line if you instruct them to do so. You can have your messages delivered in the most convenient manner for you, whether it is via voicemail or receiving them at your email address. The person answering your calls can also help screen your messages, so you can avoid pesky sales people or calls from a nagging client.
Select Your Options
Many companies allow you to change the services you use by going online and managing your account. You can do this when it is convenient for you, which can be early in the morning or late at night after your business has closed for the day. You don’t need to go through an account manager to change your services, which prevents you from having to go through a retention process when you just want to make simple changes.
Hiring an answering service allows you to have a professional answering your telephone calls from day one. They will learn about your business and handle your calls according to your preferences. This will prevent you from missing orders from clients and other important business calls.